In Finesse 12.6(2) a state change chosen during a call takes effect after the call and is shown as pending, for example Talking->Not Ready (Pending).
Checked 2026-09-24
If you select change of state while you are still on call, the state change will reflect after you complete the call.
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- agent states
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Finesse 12.6(2)
- Checked
- 2026-09-24
Sources
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) - Common Tasks — Cisco Systems · tier 2 current vendor documentation · Common Tasks, Change Your State
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-pending-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-pending-state
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-fin-pending-state,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-pending-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-pending-state},
note = {Source note finesse-to-webex-cc-agent-desktop-fin-pending-state, checked 2026-09-24}
}