A Finesse 12.6(2) mobile agent chooses a Mode at sign-in, Call by Call where the phone is dialled per call, or Nailed Connection where the phone is called at sign-in and stays connected across calls, and enters a Dial Number.
Checked 2026-09-24
In Nailed Connection mode, your phone is called when you sign in and the line stays connected through multiple customer calls.
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- sign-in
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Finesse 12.6(2)
- Checked
- 2026-09-24
Sources
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) - Common Tasks — Cisco Systems · tier 2 current vendor documentation · Common Tasks, Sign In as a Mobile Agent
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-mobile-agent-modes. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-mobile-agent-modes
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-fin-mobile-agent-modes,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-mobile-agent-modes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-mobile-agent-modes},
note = {Source note finesse-to-webex-cc-agent-desktop-fin-mobile-agent-modes, checked 2026-09-24}
}