Finesse 12.6(2) offers a Direct Transfer button that transfers a call without first making a consult call, using a dialer with keypad and phone contacts.
Checked 2026-09-24
This feature allows you to transfer a call without first initiating a consult call
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- consult and transfer
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Finesse 12.6(2)
- Checked
- 2026-09-24
Sources
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) - Common Tasks — Cisco Systems · tier 2 current vendor documentation · Common Tasks, Direct Transfer
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-direct-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-direct-transfer
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-fin-direct-transfer,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-direct-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-direct-transfer},
note = {Source note finesse-to-webex-cc-agent-desktop-fin-direct-transfer, checked 2026-09-24}
}