In Finesse 12.6(2), after consulting, the agent clicks Transfer to hand the customer to the consulted party, Conference to make a three-way call, or End on the consult and Retrieve on the customer call to return.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- consult and transfer
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Finesse 12.6(2)
- Checked
- 2026-09-24
Sources
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) - Common Tasks — Cisco Systems · tier 2 current vendor documentation · Common Tasks, Make a Consult Call, Transfer a Call, Make a Conference Call
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-consult-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-consult-options
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-fin-consult-options,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-consult-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-consult-options},
note = {Source note finesse-to-webex-cc-agent-desktop-fin-consult-options, checked 2026-09-24}
}