Source note · Troubleshooting Cisco Finesse agent sign-in
Missing CTI roles such as Standard CTI Enabled on the UCCX RMCM application user cause agent sign-in failures.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- RmCm application user
- Deployment
- on-premises
- Region
- not restricted
- Release range
- UCCX releases covered by technote 210485
- Checked
- 2026-10-02
Sources
- Troubleshoot Agent Log in Issues — Cisco Systems (TAC technote) · tier 2 current vendor documentation · Problem 1, cause 5 (CTI permissions)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-uccx-rmcm-cti-roles. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-uccx-rmcm-cti-roles
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-uccx-rmcm-cti-roles,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-uccx-rmcm-cti-roles},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-uccx-rmcm-cti-roles},
note = {Source note finesse-login-troubleshooting-uccx-rmcm-cti-roles, checked 2026-10-02}
}