Source note · Troubleshooting Cisco Finesse agent sign-in
The UCCX JTAPI component does not support shared lines, so an agent's IPCC extension must not be shared or in a line group.
Checked 2026-10-02
The Java Telephony Application Programming Interface (JTAPI) component of UCCX does not support shared lines.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- JTAPI / RmCm
- Deployment
- on-premises
- Region
- not restricted
- Release range
- UCCX releases covered by technote 210485
- Checked
- 2026-10-02
Sources
- Troubleshoot Agent Log in Issues — Cisco Systems (TAC technote) · tier 2 current vendor documentation · Problem 1, causes 1 and 2
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-uccx-no-shared-lines. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-uccx-no-shared-lines
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-uccx-no-shared-lines,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-uccx-no-shared-lines},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-uccx-no-shared-lines},
note = {Source note finesse-login-troubleshooting-uccx-no-shared-lines, checked 2026-10-02}
}