Source note · Troubleshooting Cisco Finesse agent sign-in
UCCX JTAPI monitors only the first four lines on a phone, so the IPCC extension must be on lines 1 to 4.
Checked 2026-10-02
UCCX/JTAPI monitors the first four configured lines on the phone
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- JTAPI / RmCm
- Deployment
- on-premises
- Region
- not restricted
- Release range
- UCCX releases covered by technote 210485
- Checked
- 2026-10-02
Sources
- Troubleshoot Agent Log in Issues — Cisco Systems (TAC technote) · tier 2 current vendor documentation · Problem 1, cause 4 (line position)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-uccx-ext-lines-1-4. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-uccx-ext-lines-1-4
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-uccx-ext-lines-1-4,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-uccx-ext-lines-1-4},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-uccx-ext-lines-1-4},
note = {Source note finesse-login-troubleshooting-uccx-ext-lines-1-4, checked 2026-10-02}
}