Source note · Troubleshooting Cisco Finesse agent sign-in
Because the Cisco IdS token mechanism changed in 12.6(2), agents must sign out and back in to the Finesse desktop after Cisco IdS is upgraded.
Checked 2026-10-02
agents must log out and log in to Finesse Desktop after Cisco IdS is upgraded
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Cisco Identity Service
- Deployment
- on-premises
- Region
- not restricted
- Release range
- IdS upgrades to 12.6(2) or later; documented in 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1) - Cisco Identity Service for Single Sign-On — Cisco Systems · tier 2 current vendor documentation · Cisco Identity Service for Single Sign-On, prerequisites note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-sso-relogin-ids-1262. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-sso-relogin-ids-1262
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-sso-relogin-ids-1262,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-sso-relogin-ids-1262},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-sso-relogin-ids-1262},
note = {Source note finesse-login-troubleshooting-sso-relogin-ids-1262, checked 2026-10-02}
}