Source note · Troubleshooting Cisco Finesse agent sign-in
When SSO is enabled, the certificates of all Cisco IdS nodes must be imported into the Finesse trust store.
Checked 2026-10-02
import all the IdS server nodes certificate into Cisco Finesse, CUIC, and LiveData component trust store
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Cisco Identity Service
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1) - Cisco Identity Service for Single Sign-On — Cisco Systems · tier 2 current vendor documentation · Configure the Cisco Identity Service
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-sso-ids-cert-trust. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-sso-ids-cert-trust
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-sso-ids-cert-trust,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-sso-ids-cert-trust},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-sso-ids-cert-trust},
note = {Source note finesse-login-troubleshooting-sso-ids-cert-trust, checked 2026-10-02}
}