Source note · Troubleshooting Cisco Finesse agent sign-in
Finesse sign-in failures right after an SSO cutover are most likely explained by missing IdS certificates in the Finesse trust store, IdS/IdP clock skew, or agents not re-signing in after an IdS upgrade.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- SSO sign-in
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CCE 12.6(2) through 15.0(1)
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1) - Cisco Identity Service for Single Sign-On — Cisco Systems · tier 2 current vendor documentation · Configure the Cisco Identity Service; Configuration Flow; prerequisites note (inference from)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-inf-sso-cutover. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-inf-sso-cutover
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-inf-sso-cutover,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-inf-sso-cutover},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-inf-sso-cutover},
note = {Source note finesse-login-troubleshooting-inf-sso-cutover, checked 2026-10-02}
}