Source note · Troubleshooting Cisco Finesse agent sign-in
Finesse desktop failover is triggered by loss of connectivity to the Notification Service, unavailability of Tomcat, the REST API or the Notification Service, or loss of the CTI connection.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- desktop failover
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(2) through 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Cisco Finesse Failover Mechanisms — Cisco Systems · tier 2 current vendor documentation · Desktop Behavior / desktop failover triggers list
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-desktop-fo-triggers. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-desktop-fo-triggers
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-desktop-fo-triggers,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-desktop-fo-triggers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-desktop-fo-triggers},
note = {Source note finesse-login-troubleshooting-desktop-fo-triggers, checked 2026-10-02}
}