Source note · Troubleshooting Cisco Finesse agent sign-in
Finesse treats the CTI connection as lost when it misses three consecutive heartbeats (five-second interval) or the CTI socket fails.
Checked 2026-10-02
Finesse misses three consecutive heartbeats from the connected CTI server (heartbeat interval is five seconds)
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- CTI failover
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(2) through 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Cisco Finesse Failover Mechanisms — Cisco Systems · tier 2 current vendor documentation · CTI Failover section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-cti-heartbeat-missed. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-cti-heartbeat-missed
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-cti-heartbeat-missed,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-cti-heartbeat-missed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-cti-heartbeat-missed},
note = {Source note finesse-login-troubleshooting-cti-heartbeat-missed, checked 2026-10-02}
}