Source note · Troubleshooting Cisco Finesse agent sign-in
If the browser crashes or is refreshed, Finesse waits 60 seconds before sending a forced logout request to the CTI server, allowing the browser to reconnect.
Checked 2026-10-02
If the browser crashes, Finesse waits 60 seconds, and then sends a forced logout request to the CTI server.
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- desktop failover
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(2) through 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Cisco Finesse Failover Mechanisms — Cisco Systems · tier 2 current vendor documentation · Desktop Behavior, browser crash and refresh
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-crash-60s-logout. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-crash-60s-logout
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-crash-60s-logout,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-crash-60s-logout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-crash-60s-logout},
note = {Source note finesse-login-troubleshooting-crash-60s-logout, checked 2026-10-02}
}