Source note · Troubleshooting Cisco Finesse agent sign-in
After a successful API request such as sign-in, Finesse caches the agent's credentials for 30 minutes, which lets authentication continue during an AWDB outage.
Checked 2026-10-02
the credentials are cached in Cisco Finesse for 30 minutes from the time of the request
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- AWDB failover
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(2) through 15.0(1); Unified CCE
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Cisco Finesse Failover Mechanisms — Cisco Systems · tier 2 current vendor documentation · AWDB Failover section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-awdb-cred-cache. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-awdb-cred-cache
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-awdb-cred-cache,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-awdb-cred-cache},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-awdb-cred-cache},
note = {Source note finesse-login-troubleshooting-awdb-cred-cache, checked 2026-10-02}
}