Source note · The Webex Contact Center Flow Designer activity set
A flow variable marked for external override can be changed from Control Hub by an administrator or a supervisor and the change applies immediately to calls already in progress.
Checked 2026-09-15
Changes made to the variable values are applied immediately even to the calls that are already in progress.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Flow Designer, custom variables and external override
Cite this note
APA
WarmTransfer. (2026, September 15). The Webex Contact Center Flow Designer activity set: source note fdact-external-override-changes-live-calls. WarmTransfer. https://warmtransfer.net/knowledge/claims/fdact-external-override-changes-live-calls
BibTeX
@misc{warmtransfer-claim-fdact-external-override-changes-live-calls,
title = {The Webex Contact Center Flow Designer activity set: source note fdact-external-override-changes-live-calls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/fdact-external-override-changes-live-calls},
note = {Source note fdact-external-override-changes-live-calls, checked 2026-09-15}
}