Source note · Troubleshooting Expressway Mobile and Remote Access
The Expressway-C status 'Provisioning server: Waiting for traversal server info' is caused by duplicate internal DNS A records for Expressway-E; delete the internal-IP record for single NIC with static NAT or the external-IP record for dual NIC with static NAT.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Cisco Expressway
- Subsystem
- traversal-zone
- Deployment
- on-premises
- Region
- not restricted
- Release range
- technote updated 2024-09-03
- Checked
- 2026-10-01
Sources
- Resolve Collaboration Edge Most Common Issues — Cisco Systems · tier 2 current vendor documentation · Log In Issues > Configured but with errors. Provisioning server: Waiting for traversal server info
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Expressway Mobile and Remote Access: source note expressway-mra-troubleshooting-waiting-traversal-dup-a. WarmTransfer. https://warmtransfer.net/knowledge/claims/expressway-mra-troubleshooting-waiting-traversal-dup-a
BibTeX
@misc{warmtransfer-claim-expressway-mra-troubleshooting-waiting-traversal-dup-a,
title = {Troubleshooting Expressway Mobile and Remote Access: source note expressway-mra-troubleshooting-waiting-traversal-dup-a},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/expressway-mra-troubleshooting-waiting-traversal-dup-a},
note = {Source note expressway-mra-troubleshooting-waiting-traversal-dup-a, checked 2026-10-01}
}