By 2026, 8x8's primary name for its combined UC, contact center and CPaaS offering is '8x8 Platform for CX'; 'XCaaS' persists as the older brand and in developer-portal page titles.

inferred · Checked 2026-09-24

Vendor

8x8

Product

8x8 Platform for CX

Subsystem

branding

Deployment

multi-tenant

Region

not restricted

Release range

2024-11-21 onward

Status

inferred

Checked

2026-09-24

Sources

• The 8x8 Brand Reimagined to Power CX Ambitions — Silicon UK (reprint of 8x8, Inc. press release) · tier 3 vendor-maintained repositories · release body; sentence describing evolution from the first XCaaS platform

Cite this note

APA

WarmTransfer. (2026, September 24). 8x8 XCaaS platform overview: source note eight-by-eight-platform-xcaas-name-superseded. WarmTransfer. https://warmtransfer.net/knowledge/claims/eight-by-eight-platform-xcaas-name-superseded

BibTeX

@misc{warmtransfer-claim-eight-by-eight-platform-xcaas-name-superseded,
  title  = {8x8 XCaaS platform overview: source note eight-by-eight-platform-xcaas-name-superseded},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/eight-by-eight-platform-xcaas-name-superseded},
  note   = {Source note eight-by-eight-platform-xcaas-name-superseded, checked 2026-09-24}
}

Read in context