Source note · 8x8 XCaaS platform overview
The Classic to X Series upgrade takes about 15 minutes, during which the admin portal (Account Manager) is unavailable; services keep working and active calls stay connected.
Checked 2026-09-24
Active calls during the system upgrade will stay connected.
- Vendor
- 8x8
- Product
- 8x8 X Series
- Subsystem
- migration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Classic to X Series upgrade
- Checked
- 2026-09-24
Sources
- X Series Upgrade FAQ — 8x8, Inc. · tier 2 current vendor documentation · FAQ; service impact during upgrade
Cite this note
APA
WarmTransfer. (2026, September 24). 8x8 XCaaS platform overview: source note eight-by-eight-platform-classic-upgrade-impact. WarmTransfer. https://warmtransfer.net/knowledge/claims/eight-by-eight-platform-classic-upgrade-impact
BibTeX
@misc{warmtransfer-claim-eight-by-eight-platform-classic-upgrade-impact,
title = {8x8 XCaaS platform overview: source note eight-by-eight-platform-classic-upgrade-impact},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/eight-by-eight-platform-classic-upgrade-impact},
note = {Source note eight-by-eight-platform-classic-upgrade-impact, checked 2026-09-24}
}