Source note · Echo on VoIP calls
Webex Calling Control Hub troubleshooting grades a call's media quality as good when the endpoint reports packet loss under 5%, latency or RTT under 400 ms, and jitter under 150 ms.
Checked 2026-09-25
The call is graded as good if the endpoint has the following thresholds: Packet loss less than 5%. Latency or Round Trip Time (RTT) less than 400 ms. Jitter less than 150 ms.
- Vendor
- Cisco
- Product
- Webex Calling (Control Hub troubleshooting)
- Subsystem
- quality-telemetry
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Hop details view
Cite this note
APA
WarmTransfer. (2026, September 25). Echo on VoIP calls: source note echo-on-calls-wxc-media-grade-thresholds. WarmTransfer. https://warmtransfer.net/knowledge/claims/echo-on-calls-wxc-media-grade-thresholds
BibTeX
@misc{warmtransfer-claim-echo-on-calls-wxc-media-grade-thresholds,
title = {Echo on VoIP calls: source note echo-on-calls-wxc-media-grade-thresholds},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/echo-on-calls-wxc-media-grade-thresholds},
note = {Source note echo-on-calls-wxc-media-grade-thresholds, checked 2026-09-25}
}