For Zoom Phone BYOC numbers whose emergency calls route via the BYOC carrier, the address reported to the PSAP is based on the BYOC carrier's records.
Checked 2026-10-01
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- Emergency call routing (BYOC)
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Routing emergency calls — Zoom Communications · tier 2 current vendor documentation · Routing emergency calls > BYOC section
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-zoom-byoc-carrier-records. WarmTransfer. https://warmtransfer.net/knowledge/claims/e911-routing-failures-zoom-byoc-carrier-records
BibTeX
@misc{warmtransfer-claim-e911-routing-failures-zoom-byoc-carrier-records,
title = {Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-zoom-byoc-carrier-records},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/e911-routing-failures-zoom-byoc-carrier-records},
note = {Source note e911-routing-failures-zoom-byoc-carrier-records, checked 2026-10-01}
}