If RedSky cannot determine any location for a Webex Calling emergency caller, it routes the call to a relay center where agents ask the caller for their location.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Enhanced emergency calling (RedSky)
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Enhanced Emergency Calling for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Enhanced emergency calling for Webex Calling > no location found behaviour
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-webex-no-location-relay. WarmTransfer. https://warmtransfer.net/knowledge/claims/e911-routing-failures-webex-no-location-relay
BibTeX
@misc{warmtransfer-claim-e911-routing-failures-webex-no-location-relay,
title = {Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-webex-no-location-relay},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/e911-routing-failures-webex-no-location-relay},
note = {Source note e911-routing-failures-webex-no-location-relay, checked 2026-10-01}
}