For HELD-capable Cisco MPP phones on Webex Calling with RedSky, location is found by matching the upstream LLDP switch, WAP BSSID, IP address or MAC addresses against the RedSky network map.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Enhanced emergency calling (RedSky)
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Enhanced Emergency Calling for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Enhanced emergency calling for Webex Calling > network discovery for HELD-capable devices
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-webex-held-identifiers. WarmTransfer. https://warmtransfer.net/knowledge/claims/e911-routing-failures-webex-held-identifiers
BibTeX
@misc{warmtransfer-claim-e911-routing-failures-webex-held-identifiers,
title = {Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-webex-held-identifiers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/e911-routing-failures-webex-held-identifiers},
note = {Source note e911-routing-failures-webex-held-identifiers, checked 2026-10-01}
}