For Direct Routing, the user's emergency call routing policy is used when the site has no policy, the client is at an undefined site, or the dialed number matches none of the site policy's emergency numbers.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- Emergency call routing policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Considerations for Direct Routing — Microsoft · tier 2 current vendor documentation · Considerations for Direct Routing > Emergency call enablement for Direct Routing, second bullet
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-teams-dr-site-fallback-user. WarmTransfer. https://warmtransfer.net/knowledge/claims/e911-routing-failures-teams-dr-site-fallback-user
BibTeX
@misc{warmtransfer-claim-e911-routing-failures-teams-dr-site-fallback-user,
title = {Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-teams-dr-site-fallback-user},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/e911-routing-failures-teams-dr-site-fallback-user},
note = {Source note e911-routing-failures-teams-dr-site-fallback-user, checked 2026-10-01}
}