For Teams Direct Routing dynamic emergency calling, the SBC's PSTN gateway setting PidfloSupported must be True so location is added to the outgoing emergency INVITE.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- Emergency calling prerequisites
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Configure dynamic emergency calling — Microsoft · tier 2 current vendor documentation · Configure dynamic emergency calling > Emergency calling prerequisites for Direct Routing
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-teams-dr-pidflo. WarmTransfer. https://warmtransfer.net/knowledge/claims/e911-routing-failures-teams-dr-pidflo
BibTeX
@misc{warmtransfer-claim-e911-routing-failures-teams-dr-pidflo,
title = {Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-teams-dr-pidflo},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/e911-routing-failures-teams-dr-pidflo},
note = {Source note e911-routing-failures-teams-dr-pidflo, checked 2026-10-01}
}