If a Teams Direct Routing client cannot obtain any emergency call routing policy from its site or user account, the user is not enabled for emergency calling.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- Emergency call routing policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Considerations for Direct Routing — Microsoft · tier 2 current vendor documentation · Considerations for Direct Routing > Emergency call enablement for Direct Routing, third bullet
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-teams-dr-no-policy-disabled. WarmTransfer. https://warmtransfer.net/knowledge/claims/e911-routing-failures-teams-dr-no-policy-disabled
BibTeX
@misc{warmtransfer-claim-e911-routing-failures-teams-dr-no-policy-disabled,
title = {Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-teams-dr-no-policy-disabled},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/e911-routing-failures-teams-dr-no-policy-disabled},
note = {Source note e911-routing-failures-teams-dr-no-policy-disabled, checked 2026-10-01}
}