Source note · Network-based location for E911 across platforms
If a HELD-capable MPP device's network location cannot be determined, Webex Calling enhanced emergency calling falls back to the phone-number-based address, and RedSky offers a 'Use DID for Fall-Back Routing of HELD' option.
Checked 2026-10-14
This phone number-based address is also used if a HELD capable MPP device's network location can't be determined.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- enhanced emergency calling
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Enhanced Emergency Calling for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Caller ID fallback text; RedSky HELD/HELD+ Routing settings
Cite this note
APA
WarmTransfer. (2026, October 14). Network-based location for E911 across platforms: source note e911-network-location-discovery-wxc-callerid-fallback. WarmTransfer. https://warmtransfer.net/knowledge/claims/e911-network-location-discovery-wxc-callerid-fallback
BibTeX
@misc{warmtransfer-claim-e911-network-location-discovery-wxc-callerid-fallback,
title = {Network-based location for E911 across platforms: source note e911-network-location-discovery-wxc-callerid-fallback},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/e911-network-location-discovery-wxc-callerid-fallback},
note = {Source note e911-network-location-discovery-wxc-callerid-fallback, checked 2026-10-14}
}