Source note · DTMF methods and interoperability failures
The Genesys Cloud external trunk DTMF Payload setting accepts 96-127, defaults to 101, and applies only when the DTMF Method is RTP Events.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud BYOC external trunk
- Subsystem
- trunk DTMF settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- External trunk settings — Genesys · tier 2 current vendor documentation · DTMF settings > DTMF Payload
Cite this note
APA
WarmTransfer. (2026, September 24). DTMF methods and interoperability failures: source note dtmf-interop-genesys-payload-101. WarmTransfer. https://warmtransfer.net/knowledge/claims/dtmf-interop-genesys-payload-101
BibTeX
@misc{warmtransfer-claim-dtmf-interop-genesys-payload-101,
title = {DTMF methods and interoperability failures: source note dtmf-interop-genesys-payload-101},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dtmf-interop-genesys-payload-101},
note = {Source note dtmf-interop-genesys-payload-101, checked 2026-09-24}
}