In Teams voice routes, the SBCs listed within a route are tried in random order, while lower-priority routes act as backup only when the SBCs of higher-priority routes are unavailable.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- voice routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1: Voice routing with one PSTN usage
Cite this note
APA
WarmTransfer. (2026, September 25). Migrating a Unified CM dial plan to Webex Calling or Teams: source note dial-plan-migration-teams-sbc-random-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/dial-plan-migration-teams-sbc-random-order
BibTeX
@misc{warmtransfer-claim-dial-plan-migration-teams-sbc-random-order,
title = {Migrating a Unified CM dial plan to Webex Calling or Teams: source note dial-plan-migration-teams-sbc-random-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dial-plan-migration-teams-sbc-random-order},
note = {Source note dial-plan-migration-teams-sbc-random-order, checked 2026-09-25}
}