A Teams user with only Teams Phone and a Direct Routing policy whose number is not matched by any voice route has the call dropped; a user who also has a Calling Plan licence falls back to Calling Plan routing.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- voice routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1 notes; Voice routing policy considerations
Cite this note
APA
WarmTransfer. (2026, September 25). Migrating a Unified CM dial plan to Webex Calling or Teams: source note dial-plan-migration-teams-no-match-dropped. WarmTransfer. https://warmtransfer.net/knowledge/claims/dial-plan-migration-teams-no-match-dropped
BibTeX
@misc{warmtransfer-claim-dial-plan-migration-teams-no-match-dropped,
title = {Migrating a Unified CM dial plan to Webex Calling or Teams: source note dial-plan-migration-teams-no-match-dropped},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dial-plan-migration-teams-no-match-dropped},
note = {Source note dial-plan-migration-teams-no-match-dropped, checked 2026-09-25}
}