Source note · Enterprise dial plan design and normalization
When Teams normalizes a dialed number, user dial plan rules take precedence over tenant (Global) rules, and tenant rules take precedence over service dial plan rules.
Checked 2026-09-23
In the priority of processing normalization rules for a dialed number, the user dial plan takes precedence over the tenant (Global) dial plan, and the tenant dial plan takes precedence over the service dial plan.
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- dial plans
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Microsoft Teams Dial plans for phone call routing — Microsoft · tier 2 current vendor documentation · Dial plan scopes and a user's effective dial plan
Cite this note
APA
WarmTransfer. (2026, September 23). Enterprise dial plan design and normalization: source note dial-plan-design-teams-scope-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/dial-plan-design-teams-scope-precedence
BibTeX
@misc{warmtransfer-claim-dial-plan-design-teams-scope-precedence,
title = {Enterprise dial plan design and normalization: source note dial-plan-design-teams-scope-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dial-plan-design-teams-scope-precedence},
note = {Source note dial-plan-design-teams-scope-precedence, checked 2026-09-23}
}