Source note · Setting up courtesy callback in Unified CVP
When the caller accepts, they record their name and give a number, a database record is written, and only the TDM side of the call is disconnected while the IP call keeps its place in queue.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- courtesy-callback
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Cisco Packaged Contact Center Enterprise Features Guide, Release 15.0(1) - Courtesy Callback — Cisco Systems · tier 2 current vendor documentation · Courtesy Callback > Typical Use Scenario
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-typical-flow-tdm-leg. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-typical-flow-tdm-leg
BibTeX
@misc{warmtransfer-claim-cvp-courtesy-callback-setup-typical-flow-tdm-leg,
title = {Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-typical-flow-tdm-leg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-typical-flow-tdm-leg},
note = {Source note cvp-courtesy-callback-setup-typical-flow-tdm-leg, checked 2026-10-01}
}