Source note · Setting up courtesy callback in Unified CVP
For precision queues Cisco recommends queuing the call to a single precision queue, avoiding Consider If expressions and using minimal or no wait time between steps so EWT stays accurate.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- cce-script
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Cisco Packaged Contact Center Enterprise Features Guide, Release 15.0(1) - Courtesy Callback — Cisco Systems · tier 2 current vendor documentation · CCE Script for Courtesy Callback > Overview of CCE Script Configuration
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-precision-queue-ewt-tips. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-precision-queue-ewt-tips
BibTeX
@misc{warmtransfer-claim-cvp-courtesy-callback-setup-precision-queue-ewt-tips,
title = {Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-precision-queue-ewt-tips},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-precision-queue-ewt-tips},
note = {Source note cvp-courtesy-callback-setup-precision-queue-ewt-tips, checked 2026-10-01}
}