Source note · Setting up courtesy callback in Unified CVP
Cisco says not to modify the CallbackEngine and CallbackQueue applications, which keep the VoIP leg alive and handle the in-queue keepalive; BillingQueue, CallbackEntry and CallbackWait are the customisable ones.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- call-studio
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Cisco Packaged Contact Center Enterprise Features Guide, Release 15.0(1) - Courtesy Callback — Cisco Systems · tier 2 current vendor documentation · Courtesy Callback > Sample Scripts and Audio Files for Courtesy Callback
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-do-not-modify-engine-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-do-not-modify-engine-queue
BibTeX
@misc{warmtransfer-claim-cvp-courtesy-callback-setup-do-not-modify-engine-queue,
title = {Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-do-not-modify-engine-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-do-not-modify-engine-queue},
note = {Source note cvp-courtesy-callback-setup-do-not-modify-engine-queue, checked 2026-10-01}
}