Source note · Setting up courtesy callback in Unified CVP
On the callback, the recorded caller name is played and the CallbackWait application confirms through the IVR that the right person answered before the caller is briefly queued and connected to an agent with a screen pop.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- courtesy-callback
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Cisco Packaged Contact Center Enterprise Features Guide, Release 15.0(1) - Courtesy Callback — Cisco Systems · tier 2 current vendor documentation · Courtesy Callback > Typical Use Scenario
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-callbackwait-confirm. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-callbackwait-confirm
BibTeX
@misc{warmtransfer-claim-cvp-courtesy-callback-setup-callbackwait-confirm,
title = {Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-callbackwait-confirm},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-callbackwait-confirm},
note = {Source note cvp-courtesy-callback-setup-callbackwait-confirm, checked 2026-10-01}
}