Source note · Setting up a CVP comprehensive call flow in UCCE

The same technote says Send to VRU fails when CVP has no static route or proxy route for the VRU label plus correlation ID, and advises checking that a route exists and that its destination address and port are right.

Checked 2026-09-30

Vendor: Cisco
Product: Unified Customer Voice Portal
Subsystem: Troubleshooting
Deployment: on-premises
Region: not restricted
Release range: CVP 9.x-era technote; not restated for 15.0(1)
Checked: 2026-09-30

Sources

CVP "Send to VRU" and "Run Ext Script" Failures — Cisco Systems · tier 2 current vendor documentation · Problem 'CVP cannot route the VRU label', causes and checks

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up a CVP comprehensive call flow in UCCE: source note cvp-comprehensive-call-flow-setup-fail-no-route. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-comprehensive-call-flow-setup-fail-no-route

BibTeX

@misc{warmtransfer-claim-cvp-comprehensive-call-flow-setup-fail-no-route,
  title  = {Setting up a CVP comprehensive call flow in UCCE: source note cvp-comprehensive-call-flow-setup-fail-no-route},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cvp-comprehensive-call-flow-setup-fail-no-route},
  note   = {Source note cvp-comprehensive-call-flow-setup-fail-no-route, checked 2026-09-30}
}

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