Source note · Setting up a CVP comprehensive call flow in UCCE
A Cisco technote lists four reasons ICM fails to find the VRU label at Send to VRU: the dialed number has no customer instance, the customer has no associated Network VRU, the Network VRU has no label for the routing client, or the peripheral gateway has no Network VRU configured.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- Troubleshooting
- Deployment
- on-premises
- Region
- not restricted
- Release range
- CVP 9.x-era technote; not restated for 15.0(1)
- Checked
- 2026-09-30
Sources
- CVP "Send to VRU" and "Run Ext Script" Failures — Cisco Systems · tier 2 current vendor documentation · Problem 'ICM fails to find VRU label', causes and checks
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up a CVP comprehensive call flow in UCCE: source note cvp-comprehensive-call-flow-setup-fail-no-label. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-comprehensive-call-flow-setup-fail-no-label
BibTeX
@misc{warmtransfer-claim-cvp-comprehensive-call-flow-setup-fail-no-label,
title = {Setting up a CVP comprehensive call flow in UCCE: source note cvp-comprehensive-call-flow-setup-fail-no-label},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-comprehensive-call-flow-setup-fail-no-label},
note = {Source note cvp-comprehensive-call-flow-setup-fail-no-label, checked 2026-09-30}
}