Source note · Setting up a CVP comprehensive call flow in UCCE
The same technote says the VRU label length must match the Maximum Length of DNIS configured on CVP.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- Troubleshooting
- Deployment
- on-premises
- Region
- not restricted
- Release range
- CVP 9.x-era technote; consistent with the 15.0(1) DNIS-length rule
- Checked
- 2026-09-30
Sources
- CVP "Send to VRU" and "Run Ext Script" Failures — Cisco Systems · tier 2 current vendor documentation · Problem 'ICM fails to find VRU label', recommended checks
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up a CVP comprehensive call flow in UCCE: source note cvp-comprehensive-call-flow-setup-fail-label-length. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-comprehensive-call-flow-setup-fail-label-length
BibTeX
@misc{warmtransfer-claim-cvp-comprehensive-call-flow-setup-fail-label-length,
title = {Setting up a CVP comprehensive call flow in UCCE: source note cvp-comprehensive-call-flow-setup-fail-label-length},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-comprehensive-call-flow-setup-fail-label-length},
note = {Source note cvp-comprehensive-call-flow-setup-fail-label-length, checked 2026-09-30}
}