Source note · Troubleshooting UCCE and CVP call failures
A UCCE Router failure does not affect in-progress calls that have already reached a VRU or an agent.
Checked 2026-10-02
A Router failure does not affect any in-progress calls that have already reached a VRU or an agent.
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- router high availability
- Deployment
- on-premises
- Region
- not restricted
- Release range
- UCCE 15.0(1)
- Checked
- 2026-10-02
Sources
- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - High Availability and Network Design — Cisco Systems · tier 2 current vendor documentation · Response to Private Network Failures
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-rtr-fail-inprogress. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-rtr-fail-inprogress
BibTeX
@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-rtr-fail-inprogress,
title = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-rtr-fail-inprogress},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-rtr-fail-inprogress},
note = {Source note cvp-call-failures-troubleshooting-rtr-fail-inprogress, checked 2026-10-02}
}