Source note · Troubleshooting UCCE and CVP call failures
The router trace 'Customer not found for dialed number ... using default' indicates the dialed number has no customer instance assigned; Cisco's resolution is to define a customer instance for every dialed number rather than rely on the default.
Checked 2026-10-02
Customer not found for dialed number (2003) - using default.
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- router / network VRU selection
- Deployment
- on-premises
- Region
- not restricted
- Release range
- as documented in CVP 9.0(1) technote 116178
- Checked
- 2026-10-02
Sources
- CVP "Send to VRU" and "Run Ext Script" Failures — Cisco Systems · tier 2 current vendor documentation · Issue 1: ICM fails to find VRU label - no customer defined
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-err-customer-not-found. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-err-customer-not-found
BibTeX
@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-err-customer-not-found,
title = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-err-customer-not-found},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-err-customer-not-found},
note = {Source note cvp-call-failures-troubleshooting-err-customer-not-found, checked 2026-10-02}
}