Source note · Troubleshooting UCCE and CVP call failures

The router trace 'Customer (n) has no valid network vru defined - using default' indicates the customer instance is not associated with a network VRU; the fix is to associate it with a valid network VRU.

Checked 2026-10-02

Vendor: Cisco
Product: Unified Contact Center Enterprise
Subsystem: router / network VRU selection
Deployment: on-premises
Region: not restricted
Release range: as documented in CVP 9.0(1) technote 116178
Checked: 2026-10-02

Sources

CVP "Send to VRU" and "Run Ext Script" Failures — Cisco Systems · tier 2 current vendor documentation · Issue 1: ICM fails to find VRU label - no network VRU on customer

Cite this note

APA

WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-err-customer-no-netvru. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-err-customer-no-netvru

BibTeX

@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-err-customer-no-netvru,
  title  = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-err-customer-no-netvru},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-err-customer-no-netvru},
  note   = {Source note cvp-call-failures-troubleshooting-err-customer-no-netvru, checked 2026-10-02}
}

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