Source note · Troubleshooting UCCE and CVP call failures
A CVP log message that the B2BUA is not configured with a route for the label-plus-correlation-ID number means CVP has neither a static route nor a proxy route that matches the VRU label toward the VXML gateway.
Checked 2026-10-02
B2BUA is not configured with a route for making calls to [12345678908906]. Please add this route.
- Vendor
- Cisco
- Product
- Unified CVP
- Subsystem
- SIP service routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CVP 9.0(1) as documented in technote 116178
- Checked
- 2026-10-02
Sources
- CVP "Send to VRU" and "Run Ext Script" Failures — Cisco Systems · tier 2 current vendor documentation · Issue 2: CVP cannot route VRU label
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-err-b2bua-no-route. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-err-b2bua-no-route
BibTeX
@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-err-b2bua-no-route,
title = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-err-b2bua-no-route},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-err-b2bua-no-route},
note = {Source note cvp-call-failures-troubleshooting-err-b2bua-no-route, checked 2026-10-02}
}