Source note · Troubleshooting UCCE and CVP call failures
When no call type matches, UCCE uses the routing client's default call type, and if none is defined, the general default call type.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- router call type selection
- Deployment
- on-premises
- Region
- not restricted
- Release range
- UCCE 15.0(1)
- Checked
- 2026-10-02
Sources
- Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Routing a Call — Cisco Systems · tier 2 current vendor documentation · Determine Call Type
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-default-call-type-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-default-call-type-order
BibTeX
@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-default-call-type-order,
title = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-default-call-type-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-default-call-type-order},
note = {Source note cvp-call-failures-troubleshooting-default-call-type-order, checked 2026-10-02}
}