Source note · Troubleshooting UCCE and CVP call failures
UCCE selects a call type for a voice call from the dialed number, caller-entered digits (CED) and calling line ID (CLID).
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- router call type selection
- Deployment
- on-premises
- Region
- not restricted
- Release range
- UCCE 15.0(1)
- Checked
- 2026-10-02
Sources
- Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Routing a Call — Cisco Systems · tier 2 current vendor documentation · Determine Call Type
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-call-type-selection. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-call-type-selection
BibTeX
@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-call-type-selection,
title = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-call-type-selection},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-call-type-selection},
note = {Source note cvp-call-failures-troubleshooting-call-type-selection, checked 2026-10-02}
}