Source note · Webex Calling Customer Assist as a product
The article states that weighted routing is not supported in Customer Assist while a weighted value remains live in its bulk configuration format together with per agent weight columns.
disputed · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Checked
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · upgrade note compared with the bulk configuration reference
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Calling Customer Assist as a product: source note custassist-weighted-routing-contradiction. WarmTransfer. https://warmtransfer.net/knowledge/claims/custassist-weighted-routing-contradiction
BibTeX
@misc{warmtransfer-claim-custassist-weighted-routing-contradiction,
title = {Webex Calling Customer Assist as a product: source note custassist-weighted-routing-contradiction},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/custassist-weighted-routing-contradiction},
note = {Source note custassist-weighted-routing-contradiction, checked 2026-09-05}
}