Source note · Connecting Unified CM to RingCentral contact center
Unified CM call routing is built as route groups (device selection order), then route lists (route group order), then route patterns that direct matching digit strings to a gateway, trunk or route list.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- call routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15 and SUs
- Checked
- 2026-09-25
Sources
- System Configuration Guide for Cisco Unified Communications Manager Release 15 and SUs - Configure Call Routing — Cisco · tier 2 current vendor documentation · Call Routing Configuration Task Flow; Route Pattern overview
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-cucm-routing-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-cucm-routing-flow
BibTeX
@misc{warmtransfer-claim-cucm-with-ringcentral-contact-center-cucm-routing-flow,
title = {Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-cucm-routing-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-cucm-routing-flow},
note = {Source note cucm-with-ringcentral-contact-center-cucm-routing-flow, checked 2026-09-25}
}