Source note · Connecting Unified CM to RingCentral contact center
From RingEX release 26.3 (July 2026), calls to a Bring Your Own Carrier (BYOC) CCRN are routed using the PSTN so customers can run their own PBX IVR before the call reaches RingCentral.
Checked 2026-09-25
Calls to a Bring Your Own Carrier (BYOC) Contact Center Routing Number (CCRN) are now routed using the PSTN, so customers can run their own PBX IVR before the call reaches RingCentral.
- Vendor
- RingCentral
- Product
- RingEX
- Subsystem
- number routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- RingEX 26.3 and later
- Checked
- 2026-09-25
Sources
- RingEX Core Release Notes — RingCentral · tier 2 current vendor documentation · Version 26.3, Global, 'Routing to BYOC CCRN numbers'
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-byoc-ccrn-pstn. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-byoc-ccrn-pstn
BibTeX
@misc{warmtransfer-claim-cucm-with-ringcentral-contact-center-byoc-ccrn-pstn,
title = {Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-byoc-ccrn-pstn},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-byoc-ccrn-pstn},
note = {Source note cucm-with-ringcentral-contact-center-byoc-ccrn-pstn, checked 2026-09-25}
}