Source note · Connecting Unified CM to NICE CXone
Cisco says a Unified CM route pattern can point directly to a gateway but recommends configuring route lists and route groups instead.
Checked 2026-09-25
Although the route pattern can point directly to a gateway, we recommend that you configure route lists and route groups.
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- call routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15 and SUs
- Checked
- 2026-09-25
Sources
- System Configuration Guide for Cisco Unified Communications Manager Release 15 and SUs - Configure Call Routing — Cisco · tier 2 current vendor documentation · section: Configure Route Patterns
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-ucm-pattern-via-list. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-ucm-pattern-via-list
BibTeX
@misc{warmtransfer-claim-cucm-with-nice-cxone-ucm-pattern-via-list,
title = {Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-ucm-pattern-via-list},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-ucm-pattern-via-list},
note = {Source note cucm-with-nice-cxone-ucm-pattern-via-list, checked 2026-09-25}
}