Source note · Connecting Unified CM to NICE CXone
When an agent uses Set Phone Number or a station with a Unified CM number, CXone places the agent leg as a call to that number, so the number must be reachable from the network CXone uses for the B leg (PSTN DID or a SIP path to Unified CM).
inferred · Checked 2026-09-25
- Vendor
- NICE
- Product
- CXone Mpower
- Subsystem
- agent leg
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Telephony in NiCE CXone — NICE · tier 2 current vendor documentation · sections: Transport Options > PSTN; VoIP Technologies > SIP (combined with Agent Workspace Voice Preferences)
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-agent-leg-dials-ucm. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-agent-leg-dials-ucm
BibTeX
@misc{warmtransfer-claim-cucm-with-nice-cxone-agent-leg-dials-ucm,
title = {Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-agent-leg-dials-ucm},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-agent-leg-dials-ucm},
note = {Source note cucm-with-nice-cxone-agent-leg-dials-ucm, checked 2026-09-25}
}