Source note · Connecting Unified CM to Genesys Cloud CX
Genesys recommends setting an explicit UUI encoding format, because otherwise hexadecimal is assumed. The protocol discriminator field is not available with the X-User-To-User header type.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- UUI
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable the User to User Information settings — Genesys · tier 2 current vendor documentation · dynamic UUI setup
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-uui-encoding-best-practice. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-uui-encoding-best-practice
BibTeX
@misc{warmtransfer-claim-cucm-with-genesys-cloud-uui-encoding-best-practice,
title = {Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-uui-encoding-best-practice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-uui-encoding-best-practice},
note = {Source note cucm-with-genesys-cloud-uui-encoding-best-practice, checked 2026-09-25}
}