Source note · Connecting Unified CM to Genesys Cloud CX
If Release Link Transfer stays off, a transfer from Genesys Cloud back to a Unified CM extension is likely placed as a new outbound call that Genesys keeps bridged, so the call uses two trunk legs through CUBE.
inferred · Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- transfers
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- External trunk settings — Genesys · tier 2 current vendor documentation · Release Link Transfer
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-inf-no-rlt-hairpin. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-inf-no-rlt-hairpin
BibTeX
@misc{warmtransfer-claim-cucm-with-genesys-cloud-inf-no-rlt-hairpin,
title = {Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-inf-no-rlt-hairpin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-inf-no-rlt-hairpin},
note = {Source note cucm-with-genesys-cloud-inf-no-rlt-hairpin, checked 2026-09-25}
}